OAAS – Office Assistant
Administrative Office Procedures I
Students focus on professional administrative skills needed for success in the business world. Topics include the role of the administrative assistant, business procedures, current workplace issues, time-management strategies and stress management.
Office Technology I
Students attain an intermediate level of proficiency with current word processing software to produce and edit accurate business documents. In addition, students create electronic folders and work with the computer operating system.
Customer Service I
Set yourself apart by adopting top-notch customer service and business etiquette. This course will prepare you to be an effective, independent office assistant who shows initiative and provides excellent customer service. Students will focus on oral and written communication to deliver a clear message.
Administrative Office Procedures II
Students focus on the preparation of business documents and the coordination of business activities. Topics include company research, research interviews, travel arrangements, conferences, meetings and other topics relative to a changing office. Students research, prepare, and present a report on a company in preparation for field placement.
Prerequisites: OAAS 110.
Office Technology II
Students attain an intermediate level of proficiency in spreadsheet and database applications.
Prerequisites: OAAS 111.
Human Resource Basics
In today's fast-paced work enviroment, many employees play a role in human resources whether it be hiring, training, or performance reviews. This course will introduce you to key human resource concepts and functions. You will also learn how to be a strategic partner in your organization.
Customer Service II
Customer service in the digital age requires exceptional communication skills and efficiency as people expect a quick response. Help support your business by keeping customer service top-of-mind and identifying ways to improve the experience. Furthermore, extend the same service to people within your organization.
Prerequisites: OAAS 116.
Presentations and Web Pages
Students develop effective presentations and create and maintain basic Web pages using available software.
Administrative Office Procedures III and Field Placement
Students are introduced to the functions of selecting, hiring, training, and supervising office personnel. Students complete an office simulation team project. Students complete a 10-day field placement.
Prerequisites: Successful completion of all Term I and Term II courses.
Office Technology III
Students work at an advanced level in word processing and at intermediate level to advanced level with spreadsheets, database and other software applications.
Prerequisites: OAAS 121.
Advanced Office Documents
Consolidate your knowledge of common office software to produce high-quality, professional documents that can be used as exemplars for your office. Learn to customize tools, manage and protect documents, and perfect merge functions using multiple software tools.
Prerequisites: OADM 118.