OAAS 110
Administrative Office Procedures I
3 Credits          Weekly (4-0-0)

Students focus on professional administrative skills needed for success in the business world. Topics include the role of the administrative assistant, business procedures, current workplace issues, time-management strategies and stress management.

OAAS 111
Office Technology I
3 Credits          Weekly (4-0-0)

Students attain an intermediate level of proficiency with current word processing software to produce and edit accurate business documents. In addition, students create electronic folders and work with the computer operating system.

OAAS 116
Customer Service I
3 Credits          Weekly (3-0-0)

Customer service skills and behaviours can determine future success in an administrative role. Students will develop the skills necessary to understand customer needs and solve problems.

OAAS 120
Administrative Office Procedures II
3 Credits          Weekly (4-0-0)

Students focus on the preparation of business documents and the coordination of business activities. Topics include company research, research interviews, travel arrangements, conferences, meetings and other topics relative to a changing office. Students research, prepare, and present a report on a company in preparation for field placement.

Prerequisites: OAAS 110.

OAAS 121
Office Technology II
3 Credits          Weekly (4-0-0)

Students attain an intermediate level of proficiency in spreadsheet and database applications.

Prerequisites: OAAS 111.

OAAS 122
Human Resource Basics
3 Credits          Weekly (3-0-0)

In today’s fast-paced work environment, many employees play a role in human resources. This course will introduce students to key human resource concepts and functions so that they are well-equipped to be a strategic partner in an organization.

OAAS 124
Customer Service II
3 Credits          3-0-0

Administrative positions often act as the first point of contact for customers. In this course, students will expand their customer service skills and improve their customer service techniques in any situation, including the digital environment.

Prerequisites: OAAS 116.

OAAS 127
Presentations and Web Pages
3 Credits          Weekly (3-0-0)

Students develop effective presentations and create and maintain basic Web pages using available software.

OAAS 130
Administrative Office Procedures III and Field Placement
3 Credits          Total (40-0-20)

Students are introduced to the functions of selecting, hiring, training, and supervising office personnel. Students complete an office simulation team project. Students complete a 10-day field placement.

Prerequisites: Successful completion of all Term I and Term II courses.

OAAS 131
Office Technology III
3 Credits          Weekly (4-0-0)

Students work at an advanced level in word processing and at intermediate level to advanced level with spreadsheets, database and other software applications.

Prerequisites: OAAS 121.

OAAS 133
Advanced Office Documents
3 Credits          Weekly (3-0-0)

Common office software can be used to produce high-quality, professional documents that serve as exemplars. Students will build on skills in Office Technology I and II and learn to customize tools, manage and protect documents, and apply specialized formatting to produce professional documents.

Prerequisites: OADM 128.

OAAS 134
Office Technology III
3 Credits          Weekly (3-0-0)

Web pages are often the first point of contact for many businesses. This course will focus on how to effectively design and publish a website and other digital technologies that are commonly used in business. Students will also build on presentation skills from Office Technology II and enhance presentations to reflect a high level of professionalism.

Prerequisite: OADM 128.