AVIA 201
Introduction to airline industry
3 Credits          Weekly (3-0-0)

Students are introduced to the structure and operation of the airline industry, with a focus on how commercial, operational, and technological functions work together to support airline performance. Students explore core airline activities such as passenger handling, baggage processing, flight operations, and data-driven decision-making. Students gain hands-on exposure to airline information systems, including reservation and departure control systems, and learn to interpret operational performance data, system alerts, and key economic indicators. The course also introduces digital-operations protocols, professional communication practices, and the use of AI-supported forecasting and optimization tools. Environmental and economic sustainability considerations are examined to help students understand how front-line operational decisions contribute to efficient, responsible, and sustainable airline operations.

Prerequisites: ORGA 101 or ORGA 201.

AVIA 202
Airport Management and Operations
3 Credits          Weekly (3-0-0)

Students are introduced to airport management and the aviation industry in Canada and around the world. Students will gain understanding of the theoretical concepts and the practical applications of airport management. Students will understand airport systems, airport operations, aviation safety, and the regulatory frameworks in the airport industry. The course connects fundamental management principles and practices to the context of airport and airfield operations. Students will explore a wide array of topics on airport management to include airport design and master planning, airfield operations, communications and customer service, airport financial management, airport maintenance and asset planning, emergency management planning, sustainability, and responsible and ethical practices in airports.

Prerequisites: ORGA 101 or ORGA 201.

AVIA 203
Total Quality Management in Airlines
3 Credits          Weekly (3-0-0)

Students explore how Total Quality Management principles are applied in airline passenger-service and operational environments. They examine how quality standards, standardized procedures, and continuous-improvement practices support safe, reliable, and customer-focused airline operations. Students develop skills in passenger service delivery, including cultural intelligence, accessibility support, professional communication, and ethical conduct. They practice conflict resolution and structured service-recovery techniques to manage service disruptions and irregular operations. Through applied scenarios and team-based activities, students strengthen their ability to meet operational compliance requirements, document service cases accurately, uphold duty-of-care expectations, and use AI-supported tools to support service quality and operational decision-making.

Prerequisites: AVIA 201.

AVIA 204
Aviation Safety, Emergency Response, and Risk Management
3 Credits          Weekly (3-0-0)

Students examine safety systems and risk-management practices used in Canadian and international aviation environments. They learn how safety regulations, hazard identification, and structured reporting support safe and compliant aviation operations. Students develop skills in emergency response, safety communication, and team-based coordination using standard aviation procedures and phraseology. The course introduces Safety Management System foundations, basic risk assessment, and human-performance factors such as fatigue, workload, and situational awareness. Emphasis is placed on safe operational practices, professional and ethical conduct, and the responsibilities of aviation personnel in maintaining safety and regulatory compliance.

Prerequisites: AVIA 201.

AVIA 221
Airline Operations, Crew, and Dispatch Fundamentals
3 Credits          Weekly (3-0-0)

Students explore the fundamentals of airline ground operations, crew coordination, and dispatch support. They learn how daily airline operations are planned, communicated, and monitored to ensure safe, efficient, and on-time departures. Students examine crew schedules, flight rotations, and dispatch briefings, and develop an understanding of aircraft turnaround procedures, apron safety, and hazard reporting. The course emphasizes accurate documentation, operational compliance, and communication across airline units. Through applied scenarios, students practice coordinating responses to operational disruptions and technology interruptions while using AI-supported passenger-flow and demand-forecasting tools to support operational and dispatch decisions.

Prerequisites: AVIA 201.

AVIA 222
Airline Pricing and Revenue Management
3 Credits          Weekly (3-0-0)

Students gain an applied introduction to airline pricing and revenue-management practices used in commercial airline operations. They examine how fares are structured, how booking classes and seat inventory are managed, and how demand forecasting supports pricing and availability decisions. Students explore overbooking logic, competitive pricing behaviour, and the role of distribution channels such as airline websites, Global Distribution Systems, and third-party platforms. Through applied examples, students learn how airlines balance revenue objectives with operational constraints, communicate pricing decisions across teams, and use AI-supported demand-forecasting tools while maintaining ethical, regulatory, and data-security standards.

AVIA 321
Airline Network Schedule and Fleet Planning
3 Credits          Weekly (3-0-0)

Students study how airlines design route networks, build schedules, and deploy aircraft to meet demand while maintaining operational reliability. They examine how commercial strategy, operational constraints, and customer-experience goals influence daily scheduling decisions. Students analyze aircraft routing, connection times, airport restrictions, maintenance requirements, and route economics, as well as the impact of disruptions on network performance. Through case studies and schedule-planning exercises, students interpret performance data, assess fleet options, and use AI-supported demand-forecasting and network-planning tools to support effective scheduling and fleet-deployment decisions.

Prerequisites: AVIA 221.

AVIA 322
Airline Applied Operations Project
3 Credits          Weekly (3-0-0)

Students participate in a simulated airline operations environment that reflects real-world frontline and operational conditions. They practice check-in, boarding, baggage handling, safety documentation, and support for irregular operations while meeting on-time performance expectations. Students work with operational system dashboards, follow airline checklists, manage delays, and coordinate with gate, ramp, and flight operations teams. Through scenario-based activities, students develop professionalism, ethical judgement, service-recovery skills, and the ability to use AI-supported passenger-flow tools to support timely and accurate operational decisions.

Prerequisites: AVIA 221.